It’s Not What You Say, But How You Say It (Part 2)

I said in a previous post that, while community wikis are a valuable opportunity to solicit feedback, they cannot replace the requirement for dedicated writers to create task, reference, and conceptual documentation for a given product or service. Yet, I did not acknowledge at the time that community members have an “enlightened” self interest to keep the wikis accurate and up to date.

Two articles that were contributed to the Liferay community wiki (as part of an open source partnership) brought this to mind. The first wiki article had updates incorporated by a community member after the article was first posted. The other wiki article illustrated the opportunity for community members to discuss possible revisions/updates after the article was first posted.

Such input/feedback could not be incorporated at the time that these articles were written because, to be honest, the authors of the articles couldn’t anticipate everything that the users would need to know (or want to know). Indeed, there is wisdom in saying that the community is greater than the sum of its members.

PS

I have summarized the effort needed to contribute articles to the Liferay community wiki (with an eye towards creating documentation for a future commercial release) on my wiki.

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One response to “It’s Not What You Say, But How You Say It (Part 2)

  1. Pingback: Bottom Line « Outside Looking In

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